What Happens If A Follow-Up Is Needed To Receive Your Insurance Claim Payment?
While this isn’t the norm, we may require additional details before we can approve your insurance claim and issue payment. For example, if damage isn’t clear or we don’t have the photos or information we need, we’ll follow up with a request for more information. This may involve an adjuster visiting your home to view damage. Otherwise, we may request a video call with you to review damage, confirm weather data from the area or use drone technology to assess damage.
The more details you provide upon enrollment and the faster you submit a claim after disaster, the more likely we’ll be able to quickly process your claim. We’ll clearly communicate with you along the way if further information is required so we can work together to get you your money as soon as possible.